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New technology provides language solutions for City customer service
Posted on Monday, February 24, 2020 02:30 PM
Feb. 24, 2020 — Residents will be able to use their first language when interacting with City staff going forward, be it inquiring about a swim schedule via the phone in Mandarin, or buying a dog licence via American Sign Language in person.
The City is launching a new service through LanguageLine Solutions this week, allowing customer and guest services workers, both at City Hall’s Citizens First and the St. Catharines Kiwanis Aquatics Centre, to access interpreters representing over 240 languages.
“It’s...
City continues investments in safe, affordable drinking water
Posted on Tuesday, February 11, 2020 04:00 PM
Feb. 11, 2019 — With millions of dollars pouring into water infrastructure investments St. Catharines residents can continue to have confidence in the delivery of safe, affordable drinking water for years to come.
On Monday night, following a public meeting on proposed rates, City Council approved the 2020 Water and Wastewater Budget, earmarking roughly $9.3 million in investments for the City’s water and wastewater infrastructure. The 2020 investments represent the first steps in an updated 10-year...
City launches e-bill portal for water, property taxes
Posted on Monday, February 10, 2020 03:15 PM
The City of St. Catharines is going paperless, offering residents the opportunity to receive their property tax and water bills in an environmentally friendly, simple and secure way.
The City has launched a water and tax e-bill portal, providing residents with access to their water and tax bill information anytime, anywhere, with just a few clicks. Residents will have the opportunity to receive their bills digitally instead of through the mail, and will also be able to access property tax instalment...
Celebrate Family Day with the City of St. Catharines
Posted on Monday, February 10, 2020 02:15 PM
Feb. 10, 2019 — The City of St. Catharines is preparing to serve up a smorgasbord of free fun for young and old alike on Family Day.
From skating at Seymour-Hannah Sports and Entertainment Centre to an exploration of history at the St. Catharines Museum and Welland Canals Centre there will be no shortage of ways for families to come together and enjoy some quality time on Feb. 17.
Skating
Join Mayor Walter Sendzik and City Council members from 11 a.m. to 1 p.m. for the Mayor’s Free Family Day Skate...
Interim property tax bills rolling out, payments due Feb. 28
Posted on Friday, February 07, 2020 01:00 PM
The year’s first round of property tax bills are in the mail.
With interim property tax bills making their way to addresses across the city, residents should be advised their first property tax payment of 2020 is due Friday, Feb. 28. Payments must be made by 4:30 p.m. on the due date to avoid being subject to a late payment charge. This applies even if a bill has not been received in the mail. Penalty charges of 1.25 per cent will be added on the first business day of each month. Any resident who...
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