Our Vision: Committed to building a safe community through continuous improvement.
Our Core Values: Courage, Compassion, Integrity and Dedication.
Our Mission: To provide protection through education, prevention, and emergency response. We are committed to serve with perseverance, responsibility and respect.
St. Catharines Fire Services provides emergency dispatch to many municipalities across Niagara including Grimsby, Lincoln, Niagara-on-the-Lake, Pelham, Port Colborne, Thorold, Wainfleet and West Lincoln as well as Haldimand County and Norfolk County. Prince Edward County has been added to the list as well. There are 16 municipalities in Hastings County who also use St. Catharines dispatch services including Bancroft, Carlow Mayo, Centre Hastings, Deseronto, Faraday, Hastings Highlands, Limerick, Madoc, Marmora and Lake, Mohawks of the Bay of Quinte, Quinte West, Stirling Rawdon, Tudor and Cashel, Tweed, Tyendinaga, and Wollaston.