The City of St. Catharines uses social media to connect with the community and share information about City initiatives, programs, services, events and activities. We encourage everyone to join in the conversation!
Official corporate accounts
You can find City of St. Catharines corporate social media accounts at:
Mayor Mat Siscoe
St. Catharines Fire
St. Catharines Economic Development and Tourism
- Invest in STC website
- St. Catharines Enterprise Centre
- LoveSTC website
- FilmSTC website
- Design District website
- Welland Canal website
- Niagara Ale Trail website
St. Catharines Museum and Welland Canals Centre
Account monitoring, questions and concerns
Our staff monitor official City social media accounts during regular business hours, from Monday to Friday at 8:30 a.m. to 4:30 p.m.
We make every effort to respond to questions and concerns as quickly as possible. At times, we may request to take the discussion offline due to reasons such as:
- Privacy concerns of yourself, fellow resident(s) or City employee(s)
- Character limitations for messages
- Amount of detail required to solve an issue
Social Media Community Guidelines
The City of St. Catharines' social media accounts are the official source of information relating to City initiatives, programs, services, events and activities.
We encourage healthy discussion and interaction on our social media channels and encourage you to post comments, shares, discussion and debate. We ask that everyone treats each other with respect and follows our Social Media Community Guidelines.
Posts and comments that do not follow our guidelines may result in limited or blocked access on City social media accounts. We will also not respond to these posts and comments and the City may remove comments, or close comments on a post if required.
Dos
- Do respect the views of other participants.
- Do disagree with other participants. We encourage debate when the dialogue is respectful and constructive.
- Do keep discussions focused on issues rather than personal feelings.
- Do respect our efforts to keep our social media channels safe. We want everyone to feel welcome and comfortable having their say.
- Do review and adhere to the terms, conditions and community standards of your preferred social media network before participating on the City's social media channels.
- Do contact us if you feel someone is not following our Social Media Community Guidelines.
Don'ts
- Don't use profane, obscene, foul or inappropriate language.
- Don't include swear words disguised by deliberate misspelling. This includes the use of emojis.
- Don't discriminate against or be intolerant of race, culture, appearance, gender, sexual orientation, religion or age, physical or mental disability or any other status.
- Don't be defamatory, disrespectful or insulting to City staff, other organizations or other individuals.
- Don't post information or links to inappropriate, offensive or illegal material.
- Don't post information about illegal activity or encouraging illegal activity.
- Don't post information promoting self-harm, suicide, violence or criminal activity of any kind.
- Don't post sexual content or links to sexual content.
- Don't post your own personal information, such as home address, phone number, whether you are on vacation, etc.
- Don't post personal information about another participant.
- Don't insult or harass other participants.
- Don't intentionally incite annoyance or offense.
- Don't include anything the City of St. Catharines considers to be inappropriate.
Third parties, advertisements, shares and links
- The City main Corporate website and social channels only promote City events, programs and services and other events / programs where the City is an official sponsor or partner.
- The City main Corporate channels do not permit members of the public to promote events on those social media pages / channels. An event that is being hosted at a City facility or park does not mean the City is an official partner or sponsor.
- Community events - to be considered for the City's community event website calendar - can be submitted at stcatharines.ca/Calendar.
- The City main Corporate website and social media channels do not accept and will not post third party advertisements.
- Information, comments, images and links posted by third parties do not necessarily represent the views of the City.
- Likes, shares and links from the City to other social media accounts, content and websites do not imply endorsements, sponsorship or partnership by the City.