Residents in the City of St. Catharines receive electricity for their properties from Alectra Utilities.
How to pay your electricity bill
To pay your electricity bill or address a concern, contact Alectra Utilities at:
- Power Outages: 905.684.8111 (Hours: 24 hours)
- Customer Service: 905.984.8961 (Hours: 8:30 a.m. - 4:30 p.m.)
- Toll Free: 1.866.458.1236
- Send an email to Alectra Utilities
The Board of Directors of Alectra Inc. governs the hydro utility organization responsible for electrical distribution in St. Catharines, maintenance of the distribution network, emergency services and customer billing.
The Board sets strategic direction and risk tolerance, selects and oversees the effectiveness of the CEO, and monitors the successful performance, culture and ethical integrity of Alectra.
About St. Catharines Hydro Inc.
St. Catharines Hydro Inc. is a holding company owned by the City of St. Catharines. The company started in 2000 as part of the shift to restructure and deregulate Ontario's electricity industry by the Province. St. Catharines Hydro Inc. also owns St. Catharines Hydro Generation Inc. It holds 4.63 per cent of the shares of Alectra Inc.