Survey
The City wants to hear from residents when interacting with Citizens First. Give feedback on recent communications such as calls or emails by filling out the survey:
Citizens Corner
Feedback |
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The City wants to hear from residents to continue to be able to provide exceptional customer service.
Citizen Feedback |
Report an Issue |
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Report an issue to the City of St. Catharines to help keep our community safe, clean and enjoyable for everyone. Feel free to use the online reporting form, linked below, to let the City know about an issue or concern.
If there is an urgent matter related to emergency services for roads, water, sewers, or a vehicle is blocking access to your residence or business, and it is outside of our regular business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.) dial 905.688.5600 and press 0 to leave a message for the on-duty supervisor.
Report an Issue |
Create a mySTC account |
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One of the features of the City website is the Citizen Portal, mySTC. It can be easily linked to a home address to provide residents with a personalized experience. Visit mySTC to sign up and customize your dashboard:
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Departments |
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The Corporation of the City of St. Catharines is made up of multiple primary departments, each with different divisions and responsibilities. All staff, members of Council and volunteers work toward the City's shared mission and vision. |
Paperless e-billing |
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The City of St. Catharines offers the option for residents to view their property tax and water bill information online with paperless e-bills.
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Frequently used services and important links |
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Are you new to the City of St. Catharines or looking for important links to help get the services you need? Check out the below these important links and contact information for services that St. Catharines citizens frequently access: Frequently Requested Services
Financial Info
Get Involved
Council Info
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Outside the City - Hydro services, Natural Gas, and Regional Services |
Niagara Region
Hydro UtilitiesAlectra Utilities - Residents in the City of St. Catharines receive electricity for their properties from Alectra Utilities. Contact information for Alectra Utilities To pay your electricity bill or address a concern, contact Alectra Utilities:
Natural Gas UtilitiesEnbridge Gas - Residents in the City of St Catharines receive natural gas for their properties from Enbridge Gas. Contact information for Enbridge Gas: To pay your natural gas bill or address a concern, contact Enbridge Gas:
Ontario One CallIf you are planting a tree, building a fence or a deck, digging a new garden, or doing any project that requires you to dig, you must contact Ontario One, Call at least 5 business days before. Contact information for Ontario One: Customer Service: 1.800.400.2255
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Contact Information
City of St. Catharines
50 Church Street
St. Catharines, ON L7R 7C2
Tel: 905.688.5600
TTY: 905.688.4889
CitizensFirst@stcatharines.ca
Hours:
Citizens First hours of operation by phone or by email:
Monday to Friday
8:30 a.m. to 5 p.m. (closed on statutory holidays)
City Hall hours of operation in person:
Monday to Friday
8:30 a.m. to 4:30 p.m. (closed on statutory holidays)
Email Contacts City Council
Payment options
In person |
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| Residents can make a payment in person at the Citizens First counter on the second floor of City Hall in St. Catharines located at 50 Church Street. We accept cash, debit, cheques, bank drafts or money orders. City Hall Hours of OperationMonday to Friday |
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By mail |
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Make your cheque payable to the City of St. Catharines and mail it to: City of St. Catharines
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After hours drop box |
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There is a 24-hour drop box located at the front of City Hall.
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By credit card |
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The City of St. Catharines accepts Visa and MasterCard payments via Paymentus, a third party automated payment service. Credit card payments can be made online 24 hours a day, 7 days a week. A convenience fee is charged on each transaction. Convenience Fee Charges
There are three ways to pay by Credit Card:
Payments made by Visa and MasterCard are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges. |
Find out what's happening in St. Catharines
View our City Projects Construction Map to stay up to date on our past, current and future City construction projects.
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