Built in 1937 and located in the heart of downtown, St. Catharines City Hall is the administrative hub for the City and our departments, and the home of our dedicated customer service team, Citizens First, alongside the Mayor's Office and Council Chambers. With its artistic façade and bowling green lawn, City Hall is a striking architectural focal point of the city's core.
Address
St. Catharines City Hall is located at 50 Church St.
Our mailing address is:
City of St. Catharines
50 Church St.
PO Box 3012
St. Catharines, ON L2R 7C2
Hours of operation
City Hall is open from Monday to Friday, from 8:30 a.m. to 4:30 p.m., excluding statutory and civic holidays.
Citizens First customer service
You can find our dedicated customer service centre, Citizens First, at City Hall. Citizens First is your one-stop resource for all City of St. Catharines municipal questions you may have.
Contact Citizens First:
- In-person, on the second floor of City Hall during regular business hours
- By phone at 905.688.5600
- By email at citizensfirst@stcatharines.ca (emails will be checked during regular business hours)
Entrances and parking
There are two public entrances to City Hall. The first entrance is located on the Church Street side, and the other entrance is located on the James Street side and has easy access to an elevator.
Metered parking is available in Market Square, on Church Street and James Street.
Amenities
At City Hall, we offer:
- Courtesy wheelchairs available for public use
- Interpretation services in-person and via phone for more than 240 languages
- Accessible washrooms and water fountains
- Accessible elevators at entrances
Mayor and Council
The St. Catharines Mayor's Office and Council Chambers are located on the third floor of City Hall.