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St. Catharines Fire Services (SCFS) is proud to welcome the City of Quinte West as an emergency dispatch partner. As part of the Fire Dispatch Services agreement, which took effect Sept. 19, 2023, SCFS is now providing emergency call-taking and dispatch services to Quinte West Fire and Emergency Services.
“We are honoured to be the dispatch provider and to be able to offer our professional services to the City of Quinte West.” said St. Catharines Fire Chief Dave Upper. “The City of Quinte West is one of several new partners we plan to onboard before the end of the year.”
Through similar agreements, SCFS already provides emergency dispatch services to eight other communities in Niagara region, as well as Haldimand County and Norfolk County.
The agreement with SCFS also prepares Quinte West Fire and Emergency Services to meet the mandatory transition to the Canadian Radio-television and Telecommunications Commission’s (CRTC) Next Gen 911 (NG 911) system.
"Our dedicated team of first responders is always ready to serve, and this new dispatch service will help us respond even more effectively and efficiently in emergency situations,” added Quinte West Fire Chief John Whelan. “We look forward to working closely with St. Catharines Fire Services to ensure the highest level of service for our residents.”
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